Technical Support

We're here to help you get the most out of Siavo.

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Email Support

Send us a detailed message about your issue and we'll get back to you as soon as possible.

LaliotisHuppe4315@outlook.com
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Phone Support

Call our technical support line for immediate assistance with urgent issues.

+1 (861) 872-1417807

How We Can Help

Our technical support team is ready to assist you with a wide range of issues related to Siavo:

  • App installation and setup problems
  • Account and data synchronization issues
  • Coin purchase and payment problems
  • App crashes or performance issues
  • Feature questions and guidance
  • Data backup and recovery assistance
  • Privacy and security concerns

Before You Contact Us

To help us provide you with the best possible support, please try these basic troubleshooting steps:

  • Make sure you have the latest version of Siavo installed
  • Restart the app and try again
  • Check your device's available storage space
  • Restart your device
  • Check your internet connection
Tip: When contacting support, please include your device model, iOS version, and a detailed description of the issue you're experiencing.

Response Times

Email Support: We typically respond to email inquiries within 24-48 hours during business days.

Phone Support: Available for urgent technical issues with immediate assistance during business hours.

Support Hours

Technical Support Availability

Monday - Friday: 9:00 AM - 6:00 PM (EST)

Saturday: 10:00 AM - 4:00 PM (EST)

Sunday: Closed

Email Support: Available 24/7 (responses during business hours)

What to Include in Your Support Request

To help us resolve your issue quickly, please provide the following information:

  • Your device model (e.g., iPhone 14, iPad Pro)
  • iOS version number
  • Siavo app version
  • A detailed description of the problem
  • Steps you've already tried to resolve the issue
  • Any error messages you've encountered
  • Screenshots or screen recordings (if applicable)

Privacy and Security

When you contact our support team, we may ask for some information to verify your identity and help resolve your issue. We will never ask for:

  • Your device passcode or Touch ID/Face ID
  • Your Apple ID password
  • Banking or financial information
  • Social security numbers or other sensitive personal data

All support communications are handled securely and in accordance with our Privacy Policy.